Our Commitment to Your Satisfaction

At Its Hot Jewelry Shop, we take pride in crafting luxury jewelry that embodies urban sophistication. We understand that each piece in our collections—from our exquisite Black Diamond Jewelry to our statement Cuban Link Bracelets—represents a significant expression of your personal style. Should your purchase not meet our shared standards of excellence, we offer a seamless returns and exchange process.

Return & Exchange Eligibility

We accept returns and exchanges within 15 days from the date you receive your item. To be eligible for return or exchange:

  • Items must be in original, unworn condition
  • All original tags and packaging must be intact
  • A valid proof of purchase is required
  • Custom or personalized items cannot be returned

Non-Returnable Items

To maintain the integrity of our collections and ensure customer safety, the following items cannot be returned or exchanged:

  • Black Onyx Rings (due to the delicate nature of the stone setting)
  • Customized or personalized jewelry pieces
  • Items that show signs of wear or damage
  • Products without original packaging or certificates

The Return Process

Step 1: Initiate Your Return Request

Contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Step 2: Complete the Return Form

Fill out the following information and email it to our customer service team:

RETURN/EXCHANGE REQUEST FORM

Date: _________________________

Full Name: _________________________

Order Number: _________________________

Email Address: _________________________

Phone Number: _________________________

Item(s) to Return: _________________________

Reason for Return: _________________________

Preferred Resolution: â–¡ Refund â–¡ Exchange (specify preferred item): _________________________

Shipping Method Used: â–¡ Standard Shipping â–¡ Free Shipping

Step 3: Receive Return Authorization

Within 24-48 hours, you’ll receive a Return Authorization Number and detailed shipping instructions. Do not ship items without this authorization.

Step 4: Package and Ship Your Return

Securely package your item(s) in the original packaging, include all documentation, and ship to:

Its Hot Jewelry Shop
2745 Northwest Boulevard
Washington, US 20024

We recommend using a trackable shipping service and retaining your shipping receipt.

Refund Timeline & Methods

Once we receive and inspect your returned item:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Refunds will be issued to your original payment method
  • Timeline:
    • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
    • PayPal: 3-5 business days
  • Shipping Costs: Original shipping fees are non-refundable
  • Exchange Shipping: Additional shipping charges apply for exchanges

Exchange Process

For exchanges of eligible items:

  • Follow the same return process outlined above
  • Clearly indicate your desired exchange item in the return form
  • You will be responsible for any price difference and additional shipping costs
  • Exchange items will ship once your return is received and processed

International Returns

As we serve customers worldwide (excluding some Asian regions and remote areas):

  • International customers are responsible for return shipping costs
  • Customs duties and taxes are non-refundable
  • Please ensure proper documentation for international returns

Need Assistance?

Our customer service team is dedicated to ensuring your complete satisfaction with our luxury jewelry collections. Contact us with any questions about returns or exchanges:

Email: [email protected]
Address: 2745 Northwest Boulevard, Washington, US 20024
Response Time: Within 24 hours during business days

We’re committed to resolving any concerns with the same excellence that defines our Black Diamond Collections, Angel Pendants, and all our urban-inspired luxury pieces.