1. Introduction

Welcome to Its Hot Jewelry Shop. These Terms and Conditions govern your access to and use of our website diamond-jewelrys.com and the purchase of our luxury urban jewelry products. By accessing our site and making purchases, you agree to be bound by these terms.

2. Our Products and Services

2.1 Product Collections

We specialize in luxury urban jewelry including:

  • Black Diamond Collections (Bracelets, Chains, Earrings, Necklaces, Pendants)
  • Angel Pendants and Cartoon Pendants
  • Bangle Bracelets and Cuban Link Bracelets
  • Cluster Rings and Cocktail/Fashion Rings
  • Black Onyx Rings and Colored Diamond Pendants
  • Cross Pendants and Diamond Bracelets

2.2 Product Quality and Description

All our jewelry pieces are crafted with attention to detail and quality. Product images are as accurate as possible, but slight variations may occur due to screen settings and lighting conditions.

Note on Black Onyx Rings: Due to the delicate nature of the stone setting, these items have special handling requirements and are non-returnable for safety reasons.

3. User Responsibilities and Account

3.1 Eligibility

You must be at least 18 years old and have legal capacity to enter into binding contracts to make purchases on our site.

3.2 Account Information

When creating an account or making purchases, you agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Promptly update any changes to your information
  • Accept responsibility for all activities under your account

3.3 Prohibited Activities

You may not:

  • Use our site for any illegal purposes
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our website
  • Use automated systems to extract data
  • Make false or fraudulent orders

4. Orders and Payment Terms

4.1 Order Process

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including suspected fraudulent activity.

4.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.3 Pricing and Currency

All prices are displayed in US dollars. We reserve the right to adjust prices due to market conditions, though orders already confirmed will be honored at the price quoted.

4.4 Order Processing

Orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order ships.

5. Shipping and Delivery

5.1 Shipping Methods

We offer two shipping options:

  • Standard Shipping – $12.95
    Carrier: DHL or FedEx
    Delivery Time: 10-15 business days after shipment
    Includes full tracking and insurance
  • Free Shipping – Orders over $50
    Carrier: EMS
    Delivery Time: 15-25 business days after shipment
    Includes basic tracking

5.2 International Shipping

We serve customers worldwide, excluding some Asian regions and remote areas. International customers are responsible for:

  • Any customs duties, taxes, or import fees applicable in their country
  • Providing accurate shipping addresses
  • Complying with their country’s import regulations

5.3 Delivery Responsibilities

Once items are shipped and tracking information is provided, risk of loss passes to you. We are not responsible for:

  • Delays caused by customs processing
  • Incorrect addresses provided by customers
  • Force majeure events affecting delivery

6. Returns and Exchanges

6.1 Eligibility

Returns and exchanges are accepted within 15 days from the date you receive your item. To be eligible:

  • Items must be in original, unworn condition
  • All original tags and packaging must be intact
  • A valid proof of purchase is required

6.2 Non-Returnable Items

The following cannot be returned or exchanged:

  • Black Onyx Rings (due to delicate stone setting)
  • Customized or personalized jewelry pieces
  • Items showing signs of wear or damage
  • Products without original packaging or certificates

6.3 Return Process

To initiate a return:

  1. Contact customer service at [email protected] within 15 days
  2. Complete the Return Form with all required information
  3. Wait for Return Authorization Number and instructions
  4. Ship items securely to: Its Hot Jewelry Shop, 2745 Northwest Boulevard, Washington, US 20024

6.4 Refund Timeline

Once we receive and inspect your returned item:

  • Processing Time: 3-5 business days after receipt
  • Credit/Debit Cards: 5-10 business days for refund
  • PayPal: 3-5 business days for refund
  • Original shipping fees are non-refundable

6.5 International Returns

International customers are responsible for:

  • Return shipping costs
  • Any customs duties and taxes (non-refundable)
  • Providing proper documentation for international returns

7. Intellectual Property

All content on our website, including but not limited to:

  • Product designs and descriptions
  • Images and photographs
  • Logo and branding elements
  • Website design and layout

are the property of Its Hot Jewelry Shop and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, available on our website, explains how we collect, use, and safeguard your data.

9. Limitation of Liability

Its Hot Jewelry Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Loss of profits or business opportunities
  • Damages resulting from improper use or care of jewelry products
  • Events beyond our reasonable control (force majeure)
  • Customs delays or import issues in international shipments

Our total liability for any claim shall not exceed the purchase price of the product in question.

10. Customer Service and Contact

We are committed to your complete satisfaction. For assistance with:

  • Order inquiries
  • Shipping questions
  • Returns and exchanges
  • Product information

Contact our customer service team:

Email: [email protected]
Address: 2745 Northwest Boulevard, Washington, US 20024
Response Time: Within 24 hours during business days

11. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our site after changes constitutes acceptance of the modified terms.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the United States and the state of Washington. Any disputes shall be resolved in the courts of Washington, US.

Thank you for choosing Its Hot Jewelry Shop. We appreciate the opportunity to serve your luxury urban jewelry needs with the same sophistication that defines your personal style.